Just Swim operates at a number of facilities and the pool rules and supervision policies specific to each location apply when swimmers are in the facility and during lessons. Supervision policy at all Dunedin pools:
Children under 5 years
During preschool lessons, child must be actively supervised by a caregiver poolside.
When not in lessons, caregivers are required to be in the water within arm’s reach of the child.
Children 5-9 years
During lessons, child must be wearing a yellow wristband. The caregiver must drop off and pick up the child from the Just Swim instructor.
When not in lessons but still at the pool, must always be wearing a yellow wristband and actively supervised by a caregiver who is 16 years or older.
Please pick up your yellow band from reception.
Disclosing swimmers' medical, physical and behavioural conditions or any specific learning needs is recommended to ensure we can provide a learning environment to meet the needs of the individual. All personal information will be treated as confidential and is for administrative use only.
Just Swim reserves the right to change the swim teacher or make scheduling changes at any time, however we strive to provide consistency of swim teacher during the term.
Just Swim lessons are not held on public holidays.
Unless advised otherwise, all bookings will be automatically re-booked each term.
The programme fees must be paid before the start of the term to activate your on-hold booking. If payment is not made before or on the day of the first scheduled lesson, your space will be lost.
If you cannot attend your lesson due to a medical reason you may be eligible for a lesson credit. A credit will only be issued if two or more consecutive lessons are missed due to a medical reason. You will need to provide a medical certificate within seven days of the missed lesson to receive the credit. Any credit will be added to your account that you can use to pay for future lessons or towards any purchase at our Dunedin Aquatic facilities.
We do not offer make up lessons or one-off changes to lesson bookings if you cannot make your booked day and time.
Where a private lesson is cancelled with at least 24 hours’ notice a make-up private lesson at no additional charge may be booked or credit allocated to your account. Where a private lesson is missed or cancelled with less than 24-hour notice, payment will be charged in full.
Cancellation of lessons may be necessary due to adverse weather or other significant circumstances outside of our control. Where lessons must be cancelled under these circumstances, lesson credit will be issued onto your account for the number of lessons missed.
Swimmers should not attend lessons if your child has suffered from diarrhoea, vomiting or other illness for which they have been kept off school or day care, or away from work. Just Swim follows the Ministry of Health guidelines for exclusion from the pool, 48 hours after a vomiting bug.
Casual clothing is not to be worn as swimwear.
Swimmers with long hair must have their hair tied back or wear a swim cap.
Just Swim recommends swimmers wear goggles and a swim cap.
All swimmers who are not toilet trained must wear an aqua nappy whilst in the pool (regular nappies are not to be worn).