Swimming lessons can be booked with Just Swim in the following ways:
Payment instructions will be included in your on-hold email. You can pay online* through the customer portal using a credit/debit card (please note, card fees charged by Ezidebit apply), via a bank transfer* or at reception.
*Online portal payment as well as bank transfers must be made at least three days before the first lesson to allow for the payment to be received.
Babies will need a swimming nappy, togs and towel.
Preschool, school-age and adult swimmers will need togs, a towel and goggles.
Swim caps are optional; however, we recommend that long hair is tied up.
Moana Pool and Te Puna o Whakaehu swim shops have a great selection of togs and swimwear for all ages. Our staff are happy to help you select the appropriate items and to make sure that any goggles you purchase are the right fit.
All new swimmers to Just Swim will be issued a swipe card upon payment. Please see one of the reception team to get your swipe card issued. Keep this card safe, as all future lessons are loaded onto it. The swipe card is for the entry of the parent/caregiver and child receiving the lesson. Any additional spectators need to see reception staff to be issued with a free spectator pass. Each lesson also includes an adult swim, so you can enjoy the water with your child after the lesson. Any others wanting to swim after the lesson will need to pay the usual Dunedin Aquatic Facility swim charge.
Children under 5 years
- During preschool lessons, child must be actively supervised by a caregiver poolside.
- When not in lessons, caregivers are required to be in the water within arm’s reach of the child.
Children 5-9 years
- During lessons, child must be wearing a yellow wristband. The caregiver must drop off and pick up the child from the Just Swim instructor.
- When not in lessons but still at the pool, must always be wearing a yellow wristband and actively supervised by a caregiver who is 16 years or older.
- Please pick up your yellow band from reception.
We currently run holiday block courses at Moana Pool only. We offer group lessons for preschool and school age swimmers. Some limited private lesson options are available during the block course. Activity programmes such as boating and water safety are periodically run during the holidays too. Details on our block courses and activity programmes will be advertised around the Dunedin Pool facilities, on the Just Swim website, Facebook pages and in our regular newsletters.
For more information on what we offer during the holidays: Holiday lessons and activities.
To find out when these lessons are happening: Important dates.
Please let us know in person or by emailing us at email@example.com.
There are no lessons on public holidays. On rare occasions we might cancel lessons due to large events occurring at one of our facilities (e.g. very large swim competitions). The lesson dates are excluded from the booking process, so there is no charge.
If you are unable to attend your lesson, please let us know by completing our online absence form https://justswim.nz/contact-us/absent-from-lesson
If you cannot attend your lesson due to a medical reason, we can issue a credit on your account that you can use to pay for future lessons or any purchase at Dunedin Aquatic Facilities. Credits will only be issued if two or more consecutive lessons are missed due to a medical reason. You will need to provide a medical certificate within seven days of the missed lesson to receive the credit.
Please take note of your lesson’s location on the customer portal or in the confirmation email received once payment is processed. If paying at reception on the day please refer to your receipt for your lesson location. There will be a map illustrating where each location is or ask one of our staff members for assistance.
You can view your child’s goals on the online customer portal, alternatively you can ask your Swim Teacher as they will know the areas that your swimmer has improved in and the areas that need practice. You can also see one of our Just Swim poolside team or email us at firstname.lastname@example.org to arrange an assessment.
Once your Swim Teacher thinks your swimmer is achieving the level goals, they will organise for one of the head teachers to assess them and let you know if they are ready to move up a class or not.
If you have any concerns regarding your child’s progress, please see one of our Just Swim poolside team who will be able to assist you, or you can send us an email email@example.com. The earlier in the term you do this, the more beneficial for your child and their swimming progression.
We have a Just Swim Passport sticker book. Once a level is passed, the swimmer is given a sticker representing that level to place in their Passport book. If the Passport or sticker is lost, please see the Just Swim team for a replacement.
All lessons will automatically roll into the following term. If you need to change days or times, please contact us once you receive your on-hold email.