We have exciting news for our Just Swim Families. We are upgrading our booking system to increase our efficiency and offer you a streamlined transparent experience with us.
Benefits:
- Online Customer Portal
- View class information
- Pay online using debit/credit card
- View swimmer progression and assessment results
- Bookings are automatically placed on hold for the next term
- Lesson vouchers will be electronic on your account and can be accessed and redeemed via the customer portal
Future Benefits:
- Enrol additional children through the portal
- New enrolments processed through the portal
- Access to see lesson spaces and to change your booking
We expect these to roll out in 2024
When is this happening?
We will be going live towards the end of Term 1 2023; however, you will notice the change when it is time to confirm your Term 2 booking.
What to expect for Term 1 customers?
Instead of receiving a typical booking confirmation email, before your last Term 1 lesson, you will receive an email prompting you to follow a link to our new customer portal. You will then need to setup your login and proceed with paying to confirm your Term 2 enrolment.
Can I sign up to the portal now?
Our system is not yet live, please wait for your email from us with the link to sign up to the portal.
Customer Portal Login Help
- In the top-right of the home screen, click Log In. If this is your first time logging in, click create account.
- Please enter the same email address that received the hold email.
- Wait a few minutes for the email to arrive, then follow the link.
- Create a password
- You should now be logged in and on the Customer Portal Home screen.
- Click Just Swim Classes to see lesson information.
This is a major change to our current booking system and will allow us to manage the large number of bookings we have.Your space for the class is temporarily being reserved, awaiting payment. This has a set expiry and if you do not pay prior to this expiry your hold and subsequent space will be lost.
Payment secures your space in the class. Not paying before the first lesson means your space will be lost. If you suspect you will miss your first lesson, we still require payment and letting us know of the absence is helpful but will not reserve your space. If your spot is lost, we cannot guarantee you will get back into the same day and time, you will need to email us to check available spaces.
This process is the same. Please fill out an absent from lesson form.
If you’re on hold for a class, you will have access to the day, time and level of the class. Once payment has been received, your spot will be confirmed. You will then have access to more details on the portal along with receiving an automated booking confirmation email with further lesson details. You will be able to see who your swim teacher will be and where your lesson will take place.
Payment instructions will be included in your initial hold email. You now have the ability to pay online through the customer portal using a credit/debit card, along with the original options of paying at reception or via a bank transfer*(*bank transfer must be made 3 days prior to first lesson to allow payment to be received)
If you log in to the customer portal and are wanting to change your day/time, you need to reply to your hold email with your child’s full name, informing us of your preferred days and times.
This process is the same. Please let us know in person or email us to let us know you know longer require your booking. If you had paid and then cancel, any credit will remain on your account which you can access on the portal for future purchases at Moana pool.
On the customer portal, select Just Swim Classes. You should then see all swimmers linked to your account. Clicking on View Progress will show goal progress.
Please note: Swimmers will have no goals marked off initially in the portal until they are attending their Term 2 lessons.
View progress to keep yourself informed, then speak to a staff member poolside for further assistance.
A head teacher will direct you to a team member to assist booking your new level. You will receive an updated confirmation automatically via email. Swimmers will continue to collect their record of achievement passport and stickers as they progress through the levels.
Our team will be in contact before Term 2.
Please feel free to speak to a Just Swim staff member poolside, email us - justswim@dcc.govt.nz or explore more of our website.
Swipe cards will work the exact same, as long as you have paid for lessons.
There will no longer be a large list of swimmers. Instead, please take note of your lesson’s location on the customer portal or in the confirmation email. When you arrive for the first lesson, there will be a map illustrating where each location is.
If you are currently booked in, your booking will be placed on hold for the following term automatically. If you are not booked, you will need to fill out our online Child Swim School Enrolment Form.
We are no longer holding enquiry lists and are operating on a first in first serve basis. Eventually you will be able look for space yourself and book in.
Physical vouchers need to be redeemed at Moana Pool reception. From term 2, vouchers will be credited on your account to be used for any purchase at the facility.
Yes, this process will remain the same. Purchased and redeemed at reception only.
If you are not booked, you will need to fill out our online Child Swim School Enrolment Form. Once enrolled you will be emailed the link to access your portal and on hold booking information.
