Customer portal

To gain access to the portal, you will be sent a link via a Just Swim on-hold email. You will then need to create an account to login:

• Click on the portal link to be taken to the home page
• In the top-right of the home screen, click Log In. Click create account.
• Please enter the same email address that received the on-hold email.
• Wait a few minutes for an email to arrive in your inbox, then follow the link.
• Create a password.
• You should now be logged in and on the Customer Portal home screen.

• To view your on hold bookings you will need to login into the Customer Portal using the account you have previously created. – ensure you login as yourself not as your child
• Once logged in
• Click on Menu (top left-hand side to move away from the Dashboard page).
• Click on Just Swim Classes. Move down past New Enrolment until you see Held Classes.
• Under Held Classes you can view lesson information, scrolling down will show all the swimmers linked to your account.
• Click on +Enrol Now and follow the process through.

There are 3 payment options for Just Swim lessons. To activate your booking, please complete one of the payment options below.

1. Credit/debit card online: This is done through the customer portal

• In the Customer Portal Go to Just Swim classes
• Under Held Classes click the enrol now button
• Make payment using your debit or credit card. Payment can be made for multiple swimmers in one transaction. Please note, card fees apply, these are charged by Ezidebit. Portal payments cannot be made the day of your first lesson (these payments must be made at reception).
• Once payment has been made you will receive a booking confirmation email.

2. Bank transfer

Lesson costs can be found on your on hold email if you are a returning customer or by logging into your customer portal and once you have logged in click enrol now.

• Particulars: Parent/Caregiver name
• Code: Swimmer’s surname
• Reference: Swimmer’s first name

Bank transfer details

• Account number: 03-0905-0184000-13
• Account name: Dunedin City Council

Once processed, you’ll be sent your booking confirmation. Please note, there will be a delay between payment being made and receiving your booking confirmation. This means it’s important to pay three days before your first lesson.

3. Cash/Eftpos at Reception*

Make payment at Moana pool reception. Please note, your booking isn’t activated until payment is made. We recommend paying before your first lesson to receive your booking confirmation.

On-hold means that your space for the class is temporarily reserved pending payment. This has a set expiry and if you do not pay prior to or on the day of the first scheduled lesson of term, then your hold and reserved space will be lost.

Payment secures your space in the class. Not paying before the first lesson means your space will be lost. If you suspect you will miss your first lesson, we still require payment. Letting us know of the absence is helpful but will not reserve your space. If your spot is lost, we cannot guarantee you will get back into the same day and time and you will need to email us to check what available spaces there are.

Please fill out an absent from lesson form. This is not available in the customer portal.

If you’re on-hold for a class, you will have access to the day, time and level of the class in your customer portal. Once payment has been received, your spot will be confirmed. You will then have access to more details on the portal along with receiving an automated booking confirmation email with further lesson details, such as who your swim teacher will be and where your lesson will take place.

If you login to the customer portal and want to change the day or time for your lessons, you need to reply to your on-hold email with your child’s full name and your preferred days and times.

Please let us know in person or email us if you no longer require your booking.

On the customer portal, select Just Swim Classes. You should then see all swimmers linked to your account. Clicking on View Progress will show goal progress.

You can view your child’s progress via the portal to keep informed. If you would like to discuss your swimmers progress, please speak to a Just Swim staff member poolside or email us at justswim@dcc.govt.nz for further assistance.

A head teacher will direct you to a Just Swim team member to assist booking your new level. You will receive an updated confirmation automatically via email. Swimmers will collect their record of achievement passport and stickers as they progress through the levels.

Please take note of your lesson’s location on the customer portal or in the confirmation email received once payment is processed. If paying at reception on the day, please refer to your receipt for your lesson location. There will be a map illustrating where each location is. If you are unsure, feel free to ask one of our staff members for assistance.

If you are currently booked in, your booking will be placed on hold for the following term automatically. If you are not booked, you will need to fill out our online Child Swim School Enrolment Form. If you have enrolled since 2023 you will already be in our system, please email with your swimmer’s full name.

From April 2023, Just Swim ceased to provide physical vouchers. Vouchers are now credited to your account and can be used for any purchase at Dunedin Aquatic Facilities. Any physical vouchers issued prior to this time are still valid but need to be redeemed at reception.

If you are new to Just Swim, you will need to fill out our online enrolment form under Enrol now on the https://justswim.nz/enrol-now/child-swim-school-enrolment-form.

Once your enrolment is processed you will be placed on hold in a class and sent an email which will contain the link to access the online customer portal and on-hold booking information. Payment options and details are included in this email.